Privacy Policy

Introduction

The Golden Rule Appliance Repair values your privacy and is committed to protecting it. This Privacy Policy outlines how we collect, use, and disclose your information when you interact with our website, our services or contact our customer service team. You consent to the practices described in this policy by using our services.

We may collect your name, email address, phone number, and other relevant details when you place an order, contact our customer service, or submit a job application. Additionally, we may collect information about your own appliances, including their make and model, to provide more tailored assistance.

We collect the information for various purposes, including processing your orders, communicating with you about your repairs or inquiries, improving our services, and personalizing your experience. We may also use your information for marketing purposes, such as sending promotional emails or displaying personalized advertisements.

We may share your personal information with our trusted third-party service providers, who assist us with payment processing, shipping, and customer support. These service providers are contractually obligated to handle your information securely and only use it for the purposes specified by us.

Please note that our website may contain links to third-party websites. We are not responsible for these websites’ privacy practices or content. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

If you have any questions or concerns regarding our privacy practices or would like to exercise your privacy rights, please get in touch with us at 410-541-6977.

We may update this Privacy Policy occasionally, and any changes will be posted on our website. Your continued use of our services after posting any changes constitutes your acceptance of such changes.

Thank you for choosing The Golden Rule Appliance Repair. We appreciate the opportunity to serve you and protect your privacy.

Information We Collect

We collect different types of information from our users to provide and improve our services. This information is collected through different sources, including direct user input, automated data collection during service interactions, and from outside sources.

When you order, contact our customer service, or submit a job application, we may collect your name, email address, phone number, and other relevant details. This information is necessary for us to process your orders, communicate with you about your repairs or inquiries, and provide personalized assistance.

In addition, we may collect information about the appliances you own, including their make and model, through direct user input or automated data collection. This information helps us tailor our services to suit your needs better.

Furthermore, we may obtain information from outside sources, such as third-party service providers and data sources, to enhance our understanding of our users and improve our services.

Rest assured that we handle your information with utmost care and only use it for the purposes specified in our Privacy Policy. We are committed to protecting your privacy and compliance with applicable data protection laws.

To learn more about how we use and disclose your information, please refer to our Privacy Policy. If you have any questions or concerns regarding the information we collect, please contact us at 410-541-6977.

How We Use Your Information

The Golden Rule Appliance Repair uses the information collected from our users in several ways to ensure that our services are of the highest quality and that your privacy is protected.

First and foremost, we use the information you provide to deliver the services you request. This includes processing your orders, scheduling repairs, and communicating with you about the status and updates on your appliances.

To ensure the quality and safety of our services, we may use the collected data to identify any potential issues with your appliances, provide maintenance recommendations, and improve our repair processes.

Additionally, we may use your information to place and manage ads tailored to your interests and preferences. This allows us to market our services and provide a more personalized experience effectively.

Safeguarding your privacy and protecting against security threats is paramount to us. We may use the collected data to detect and prevent fraudulent activities, unauthorized access, and other security breaches.

Furthermore, your information may be used to address any technical or operational problems that may arise, leading to improvements in our services and overall user experience.

Occasionally, we may also use your information to communicate with you about updates, promotions, and new services that may interest you. However, we respect your privacy choices and provide opportunities to opt out of marketing communications.

Lastly, your information may be used in recruitment efforts to evaluate job applications and contact potential candidates.

Rest assured, we handle your information responsibly and by applicable data protection laws. We are committed to providing excellent service while safeguarding your privacy and ensuring a secure experience with The Golden Rule Appliance Repair.

Data Security

Data security is a priority at The Golden Rule Appliance Repair, and we take measures to ensure your information is secure. Our commitment to protecting your data starts with restricted access to our computer systems, ensuring only authorized personnel can access and handle sensitive information.

We employ robust encryption methods to further enhance security to protect highly confidential data, providing added protection against unauthorized access. These encryption technologies are utilized when transmitting and storing your personal information, ensuring its confidentiality and integrity.

We also adhere to all applicable data protection laws, ensuring compliance with regulations to protect your privacy rights. These laws carry out the storage and processing of personal data, and we take steps to ensure that personal data is stored in secure locations.

By implementing these security technologies and procedures, we strive to maintain the highest level of data security and protect your information. Your privacy and trust are of utmost importance to us, and we continuously review and update our security measures to keep pace with evolving threats and industry best practices.

Rest assured that when you choose The Golden Rule Appliance Repair, your data security is our top priority.

Third-Party Disclosure

To maintain your privacy and protect your personal information, we take security very seriously at Golden Rule Appliance Repair. We may need to disclose your information to third parties in certain situations to provide the best possible service.

We may share your information with our trusted affiliates, who are carefully selected and aligned with our privacy practices. These affiliates may use your information to assist us in providing our services to you.

In addition, we may disclose your information to our trusted service providers, who perform various functions on our behalf. These service providers include but are not limited to payment processors, shipping companies, and IT support providers. These third-party partners are obligated only to use your information for the specified purposes and are bound by confidentiality agreements.

Furthermore, we may share your information with external parties, such as marketing companies, to improve our advertising and analytics efforts. However, we will only disclose your information to these external parties if you have provided explicit consent or if applicable data protection laws permit it.

Please note that we may also be required to disclose your information to authorities or government agencies as mandated by law or in response to valid legal requests.

You acknowledge and agree to these third-party disclosure practices by using our services. We do not sell or rent your personal information to any third parties for their commercial purposes.

Rest assured that we take your privacy seriously and strive to select trustworthy third-party partners who respect your privacy and adhere to applicable data protection laws.

Cookies and Tracking Technologies

Cookies are small files placed on your device when you visit our website. These cookies enable us to collect certain information about your browsing behavior and preferences. We also use tracking technologies, such as pixel tags and web beacons, to gather data about your use of our website.

These tools allow us to improve your user experience by remembering your preferences, such as your language or location settings. They also help us analyze and understand how you interact with our website, enabling us to make necessary improvements and deliver relevant content.

Additionally, with your consent, we may use cookies and tracking technologies for targeted advertising. We may display personalized ads based on your interests and browsing history. However, you can opt out of this type of advertising by adjusting your browser settings or by visiting the Digital Advertising Alliance’s opt-out page.

Please note that our privacy policy governs our use of cookies and tracking technologies. We are committed to protecting and using your personal information only by applicable data protection laws.

For more information about our use of cookies and tracking technologies, please refer to our privacy policy or contact our customer service team.

Your Choices and Controls

We offer various choices and controls to help you manage your privacy settings and personal information.

To update your privacy settings and correct your personal information, visit our website and navigate to the Privacy Settings section. Here, you can easily adjust your preferences and update any inaccuracies in your personal information.

For accessing and downloading your personal information, you can submit a request through our customer service. We will provide you with a copy of your data within a reasonable period.

Contact our customer service if you wish to delete your personal information from our records. We will securely delete your information, subject to legal obligations or legitimate business purposes.

You can adjust your browser settings or visit the Digital Advertising Alliance’s opt-out page to opt out of interest-based advertising. This will limit the delivery of personalized ads based on your browsing history.

Managing your marketing communications is also easy. You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of the email.

Lastly, we respect your rights concerning your personal information. You can contact our customer service or supervisory authority if you have any concerns or wish to exercise your rights.

Your choices and controls are important to us, and we are committed to providing you with transparency and control over your personal information.

Children’s Privacy

We are committed to protecting children’s online activities and ensuring their privacy. We do not knowingly collect personal data from children without proper parental consent. If we become aware that we have collected personal data from a child without consent, we promptly investigate and address the issue.

If a parent or guardian has concerns regarding collecting personal data from their child, they can contact us through our customer service or supervisory authority. We understand the importance of parental involvement in a child’s online activities and are dedicated to addressing any concerns that may arise. Our team is trained to handle such matters with the utmost care and prioritize protecting children’s privacy.

By adhering to applicable data protection laws and implementing strict privacy practices, we strive to create a safe and secure environment for children interacting with our services. We believe in the responsible use of personal data and are committed to protecting the privacy rights of all individuals, including children.

If you have any questions or concerns about our Children’s Privacy Policy or wish to exercise your rights as a parent or guardian, please do not hesitate to contact us. We are here to assist you and ensure a safe online experience for all.

Updates to the Privacy Policy

The Golden Rule Appliance Repair is committed to protecting the privacy of its customers. As part of our ongoing effort to maintain transparency and ensure compliance with applicable data protection laws, we may update our Privacy Policy occasionally.

Any changes or revisions to our Privacy Policy will be posted on our website, along with the date of the last modification. It is important to regularly review the policy to stay informed about our information practices. If applicable law requires, we will notify users of any significant changes to our Privacy Policy.

By keeping our Privacy Policy updated, we strive to give our customers a clearer understanding of how we collect, use, and protect their data. We are dedicated to maintaining the highest privacy standards and will continue to prioritize the security and confidentiality of all information shared with us.

If you have any questions or concerns about our Privacy Policy, please don’t hesitate to contact us at 410-541-6977. Our team is always available to assist you and address any privacy-related inquiries.

Contact Information

As a company, we value clear and open communication with our customers. We encourage you to contact us if you have any questions or concerns regarding our Privacy Policy or our services. You can reach our customer service team at 410-541-6977 during our operating hours.

Please note that any changes or updates to our contact information will be reflected on our website. We strive to provide exceptional customer service and look forward to assisting you with any inquiries you may have.

Data Retention

The Golden Rule Appliance Repair understands the importance of protecting your personal information. As part of our commitment to transparency, we want to explain our data retention practices.

We retain personal information for some time necessary to fulfill the purposes outlined in our Privacy Policy. The retention period depends on various factors, including the type of information collected and legal obligations. For instance, we may retain customer contact information, such as names, email addresses, and phone numbers, to provide quality customer service and support.

To ensure the security and confidentiality of your data, we have implemented stringent measures. We utilize secure servers, firewalls, and encryption techniques to protect your information from unauthorized access, loss, or theft. Our team undergoes regular training to maintain high data security awareness.

When personal information is no longer required or required to be retained for legal purposes, we take steps to delete or anonymize it securely. This includes permanently erasing data from our systems and ensuring that backups and other copies are securely removed.

The Golden Rule Appliance Repair retains personal information to comply with applicable laws, protect against fraud, resolve disputes, enforce our agreements, and fulfill our business purposes. Rest assured that we handle your data carefully and respect your privacy rights.

If you have any concerns or questions about our data retention practices, please do not hesitate to contact us using the contact information provided. We are here to address any inquiries or requests you may have.

Legal Disclaimer

The following legal disclaimer governs using The Golden Rule Appliance Repair’s website. By accessing and using this website, you agree to be bound by the terms and conditions outlined in this disclaimer.

Limitations of Liability:

The information provided on this website is for general informational purposes only and should not be construed as professional advice. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information on the website.

In no event will The Golden Rule Appliance Repair be liable for any loss or damage, including indirect or consequential loss or damage, or any loss or damage whatsoever arising from your use of, or reliance on, the website or the information contained therein.

Applicable Laws and Regulations:

The use of this website is subject to all applicable laws and regulations, both federal and state, as well as any other applicable legal requirements.

We reserve the right to modify or amend this disclaimer at any time without prior notice. It is your responsibility to review the disclaimer to ensure compliance regularly.

Using this website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this legal disclaimer. If you disagree with this disclaimer, please refrain from using this website.